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FREQUENTLY ASKED QUESTIONS (FAQ)
What is myHealth?
The myHealth Record system enables patients and the doctors they choose to gain access to key parts of personal health records through any computer connected to the internet. The patients must have a working e-ID password for their data to be available in the system.
What can I do in the myHealth system?
· Access your Mater Dei Hospital (MDH) Case Summaries (inpatient discharge letters)
· Ask one or more doctors to be your doctors in the myHealth system, thus allowing them direct electronic access to your personal health data
· After they have been seen and released by your doctor, access your lab results (Haematology, Biochemistry, Immunology, Toxicology, Histology, Cytology, Microbiology, Virology and Blood Bank) and medical image reports (reports on X-rays, CT scans, MRI scans, ultrasound, etc.)
· Access your current Pharmacy of your Choice (POYC) entitlement data
· Access data on your clinic appointments at Government hospitals
· Set up email notifications about results and SMS reminders for your appointments.
How do I access the myHealth system?
Use an internet browser to go to http://www.myhealth.gov.mt. To log into the system, you need to have a Government electronic identity (e-ID) password and be subscribed to the myHealth service. The e-ID password is necessary to ensure full security and privacy for your personal health data. If you wish to give a doctor access to your data through myHealth, even he/she needs to have an e-ID password. See below for information on how to apply for an e-ID password.
I have an e-ID password: how do I subscribe to the myHealth service?
Subscribe to the myHealth service as follows:
· Go to http://mygov.mt
· Sign in with your e-ID password.
· Go to "Manage My Services”
· Go to "Subscribe to an eGovernment Service"
· Choose “Ministry for Health” from the drop-down list
· Find “MyHealth” and press "Subscribe", then again press "Subscribe" on the following screen and confirm your choice.
What data can I access directly?
You can directly access your Case Summaries, current POYC entitlement data and appointment data.
Why do I need to choose a doctor in myHealth?
To access your lab results and/or medical image reports online, you first need to ask a doctor, or more than one doctor, to be your doctor/s in the myHealth system. Your doctor/s will be the first to receive your results and reports, and can then release them to you. This step is necessary because certain results and reports need to be checked by a doctor before being released to patients, and because your doctor may need to first discuss the results or reports with you.
What do doctors do with the requests sent by patients in myHealth?
Doctors approached to be myHealth doctor/s have the option whether to accept patient requests or not. They may leave requests pending until you communicate with them first through other channels.
If a doctor accepts a request, the doctor-patient link in myHealth continues for as long as both patient and doctor wish. A patient may remove a myHealth doctor at any time, but cannot re-create the doctor-patient link without first asking again for the doctor’s approval.
Doctor-patient links in myHealth are meant specifically to facilitate electronic access to health data. They do not constitute registration between the doctor and the patient for wider healthcare delivery purposes.
Where does the myHealth data come from?
The myHealth system does not create or have its own health data. Rather, it facilitates access to existing health data stored in Government healthcare systems. Any question that arises regarding availability, completeness or quality of the data accessed through the myHealth system would therefore need to be tackled at source.
· The Case Summaries are recorded by doctors at Mater Dei Hospital. These become available through myHealth 24 to 48 hours after being finalised.
· The current POYC entitlement data is supplied by the Pharmacy of Your Choice system.
· The Lab Results and Medical Image Reports are those issued by the Laboratory Information System and Radiology Information System used by Government hospitals and health centres. These become available in myHealth within 25 hours of release. Rarely, results or reports may be updated at source; these updates are highlighted to doctors through the myHealth system.
· The appointments are those recorded on the Patient Administration System used in all Government hospitals.
How do I ask questions or give feedback?
The myHealth system is supported by the eHealth Office of the Ministry for Health. If you have queries or feedback, please send an email to this myHealth email address.
How do I apply for an Electronic Identity (e-ID)?
e-ID passwords and e-ID cards are issued by the e-ID Registration Office at Gattard House, Blata l-Bajda or in Rabat, Gozo. For myHealth you need the e-ID password. You will need to go to the e-ID Office personally once, present your ID card and provide a personal contact email address. Your photo will also be taken.
The e-ID Office at Gattard House, Blata l-Bajda is open Monday to Friday 8am to 2pm; Wednesday 8pm to 2pm, 3pm to 6pm; Saturday 8am to 11am.
The e-ID Office at St Francis Square, Rabat, Gozo, is open Monday to Friday 7.45am to 11.30am; 1.30pm to 4pm (only open in afternoons between 1st September and 15th June); Saturday 7.30am to 11am.
The Registration Authority will send you a unique username, password, and a PIN activation code. You will receive your e-ID Number and Password at the email address you provide. The PIN will be sent by post to the address that shows on your ID card.
Instructions on activating the e-ID are found at the link: https://mygov.mt/portal/webforms/howdoigetaccesstomygov.aspx
For help about e-ID, send an email to this address (including your ID number) or phone the e-ID Office Helpdesk on 2122 6627 / 2122 6628.